Aftersales Manager

Aftersales ManagerLocation: Cardiff - Independently owned, multi-franchise dealershipSalary: £60,000 basic + on target earnings up to £75,000 (flexibility for accredited candidates)Type: Full-time, Permanent

If you're an experienced Aftersales professional who knows how to run a busy, high-performing service department - this role has your name on it.

This is not a stepping-stone position. It's a senior opportunity within an independently owned, family-run dealer group with an annual turnover of £60m and a strong franchise portfolio. You'll be leading a team of 25, driving volume workshop throughput, and ensuring brand standards and customer experience remain first-class.

About the business

• Established for over 60 years, with multi-franchise workshops representing recognised brands.

• 11 workshop bays (including MOT), generating £1.6m labour revenue and £1.2m parts turnover annually.

• A genuinely family-owned and run business, built on long-standing relationships and customer trust.

What you'll be doing

• Full responsibility for Aftersales operations across service and parts

• Leading, mentoring, and developing a team of approx. 25 staff

• Ensuring brand compliance and manufacturer standards are consistently achieved

• Driving customer experience and satisfaction scores to the highest levels

• Overseeing labour and parts performance, analysing P&L and identifying profit opportunities

• Managing workflow, KPIs and performance across a high-volume environment

• Implementing and maintaining efficient systems and processes (experience with Keyloop Drive highly advantageous)

What we're looking for

• Main franchised dealer experience is essential

• Extensive Aftersales and Service Department management background

• Strong leadership skills, with proven ability to manage and develop teams

• Demonstrable success in improving customer experience scores

• Experience managing volume workshop throughput and multi-brand operations

• Commercially aware, with P&L and budget responsibility background

• VAG brand experience strongly preferred (though not essential)

The package

• Basic salary of £60,000

• OTE up to £75,000 (flexibility to increase for Vaccredited candidates)

• Clear progression opportunities within a growing, independent dealer group

• The autonomy and responsibility to run a thriving Aftersales operation your way

If you're ready to take on a high-level Aftersales Manager role where your expertise will directly shape the performance of the business this is your opportunity.

How to applySend your CV to

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

INDAMYou may be: Aftersales Manager, Service Manager, Head of Aftersales, Aftersales Director, Service Operations Manager, Dealer Aftersales Manager.