Children's Residential Support Worker

Job Title: Children’s Support Worker

Location: Cardiff
Company: IOS Care
Employment Type: Full-time / Part-time 
Reports to: Residential Team Leader / Manager

About IOS Care

IOS Care is a privately run care provider with over 17 years of experience in delivering high-quality, compassionate support. We are committed to improving the lives of the individuals we work with, offering professional, person-centred care that promotes independence, safety, and emotional well-being. We provide staffing and care services across Cardiff and the surrounding areas.

Role Overview

As a Children’s Support Worker, you will provide direct care and emotional support to children living within our residential settings. You will play a key role in ensuring the safety, well-being, and development of each child, helping them to achieve their potential and live fulfilling lives. This role requires empathy, patience, resilience, and a commitment to safeguarding children at all times.

Key Responsibilities

• Provide day-to-day care and support for children in line with individual care plans.

• Promote each child’s physical, emotional, and social development through structured activities and daily routines.

• Build positive, trusting relationships with children, encouraging self-esteem and independence.

• Support children in attending education, leisure activities, and appointments.

• Assist with life skills development, including personal care, cooking, budgeting, and household tasks where appropriate.

• Maintain accurate and up-to-date records, including daily logs, incident reports, and safeguarding documentation.

• Work closely with colleagues, families, social workers, and other professionals to ensure holistic support.

• Adhere to safeguarding procedures and ensure the protection of all children in your care.

• Follow all company policies, procedures, and relevant regulatory standards.

Essential Requirements

• Experience working with children or young people in a residential, care or similar setting.

• Understanding of safeguarding, child protection and professional boundaries.

• Strong communication, teamwork, and relationship-building skills.

• Ability to remain calm under pressure and handle challenging situations with sensitivity.

• Flexibility to work shifts, including evenings, weekends, and sleep-ins as required.

Qualifications

• NVQ/QCF in Children and Young People’s Workforce or equivalent (or willingness to work towards this).

• Up-to-date safeguarding and first aid training (preferred; training can be provided).

What We Offer

• Competitive pay rates.

• Comprehensive induction and ongoing training.

• Supportive working environment with career development opportunities.

• Employee wellbeing support.

• The opportunity to make a real difference in children’s lives.