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We are looking for an experienced IT Support Engineer to join my clients team to install and support a wide range of servers and networks from small to medium-sized businesses and Schools and Academies in Cumbria. They are an established MSP with a strong book of business in the Northwest of England.
What will you be doing?
You will be working at various customer sites with main duties that include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates.
In addition to the above you will also be responsible for aiding the team of remote support officers (RSOs) in fault rectification via remote services as and when required.
What experience and skills are required?
Being on client sites you need to be a strong communicator with excellent organisational skills. On top of these skills, you will need a solid technical background.
2-5 years experience of working within an IT role.
Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2016+)
Virtualisation with Hyper-V
Active Directory (including Azure AD)
Microsoft 365 administration and configuration
Microsoft Exchange, Microsoft Cloud Services
Sound knowledge of Windows, iOS and Android deployment and management
Demonstrable troubleshooting skills
Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.
It will help if you have any experience in the following areas, but dont worry if you havent, these are things that would be nice to have rather than essential.
Experience in backup solutions, bare metal restores and disaster recovery.
Understanding of NCSC Cyber Essentials scheme.
Knowledge of Cloud services
Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)
As this is a client facing role where you may be working on your own or as part of a team, your soft skills are equally important.
Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.
Analytical thinking and be able to demonstrate a problem-solving mindset.
Organised, focused and accurate.
Ability to work within a team as well as independently.
The candidate must be well-presented and have good written and verbal English skills.
What is in it for you?You will be working for an established and successful MSP where you can build your career and technical knowledge.
Salary of up to £35000 depending on experience
Company pension
Uniform Provided
Company Van
5 Weeks holiday per annum plus Bank Holidays
Company Laptop & Mobile Phone
