We are working with a busy and growing organisation to support with the recruitment of a 2nd line Support Technician on a full time permanent basis. This role is based in their Carlisle office 5 days per week with client site visits required (pool car provided) Key Responsibilities for the 2nd Line Support Technician: - Visiting client sites to install printers, Wi-Fi and cables - Onsite and remote 2nd line support via both tickets and phone calls - Building strong relationships clients, becoming main point of contact for support queriesKey Skills for the 2nd Line Support Technician: - Experience within an MSP or Cyber Security environment is preferable- Previous experience at 2nd line level ???????- Strong relationship building skills Please apply as directed!
Back to search2nd Line Support Technician
Clearwater People Solutions Ltd
Posted 7 hours ago, valid for 25 days
Carlisle, Cumbria CA1 2SF, England
Full Time
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Sonic Summary
- We are seeking a 2nd Line Support Technician for a busy and growing organization based in Carlisle.
- This is a full-time permanent position requiring client site visits, with a pool car provided for travel.
- Key responsibilities include installing printers, Wi-Fi, and cables, as well as providing onsite and remote support.
- Candidates should have previous experience at a 2nd line level, preferably within an MSP or Cyber Security environment.
- The salary for this role is competitive, and strong relationship-building skills are essential.
