IT Support Engineer - JJM Networks

IT Support Engineer
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28,000 – £35,000 (Dependent on Experience)
Company: JJM Networks

About JJM Networks
JJM Networks is a respected Managed IT Services Provider located just outside Carlisle, off Junction 42 of the M6. We offer tailored IT support and infrastructure services across Cumbria and beyond. Our solutions include server and network installations, cloud computing, cybersecurity, and ongoing support for clients with critical IT operations.

We’re a hands-on team, known for our direct client relationships and ability to resolve complex IT issues efficiently. With a focus on quality, continuity, and innovation, we support a growing client base through proactive management and project delivery.

The Role
Due to new client wins, we’re expanding our technical team and seeking an experienced IT Support Engineer. You’ll be working closely with a variety of businesses, supporting infrastructure and software environments primarily based on Microsoft technologies. This role involves a mix of service desk work, on-site support (typically two days per week), and project implementation.

We’re looking for someone proactive, adaptable, and confident working both independently and as part of a team.

Key Responsibilities

• Deliver support via phone, remote access, and on-site visits

• Manage helpdesk tickets using our Remote Monitoring & Management (RMM) system

• Install, configure, and support Windows Server and desktop environments

• Design and maintain network infrastructure and associated systems

• Monitor and improve backup, disaster recovery, and security protocols

• Maintain documentation and contribute to system/process improvements

• Liaise directly with clients to understand their needs and deliver tailored IT solutions

• Participate in system upgrades and technology deployments

Essential Skills & Experience

• Prior experience in an IT support or infrastructure role

• Strong knowledge of:

  • Microsoft 365, Azure, Windows Server, Windows 10/11

  • Active Directory, Group Policy

  • IP networking: TCP/IP, DNS, DHCP, VLANs

  • Server hardware, routers, firewalls (Cisco, Draytek, Ubiquiti)

  • Backup systems, restoration, and business continuity planning

  • IT security best practices

• Excellent diagnostic and troubleshooting skills

• Strong communication (written and verbal) and customer service focus

• Full UK driving licence

Desirable Skills

• Relevant industry certifications (e.g. Microsoft, CompTIA)

• Experience with RMM systems and automation tools

• Familiarity with scripting or process automation

What We Offer

• Autonomy & Responsibility: Work independently and take ownership of tasks

• Variety: A diverse role covering service desk, client site support, and project delivery

• Technology Exposure: Gain experience with current platforms and security tools

• Professional Growth: Ongoing training and certification opportunities

• Supportive Environment: Join a friendly and experienced technical team

• Client Interaction: Build lasting relationships and deliver meaningful IT improvements

This role is ideal for a motivated engineer who enjoys variety and values working in a business where their input is recognised. You’ll play a key role in shaping and delivering excellent IT services to a broad client base.

Apply Now
For an informal conversation about the position, contact Joel directly at JJM Networks – details are available on our website. Alternatively, apply for the vacancy here.