Zoo Crew

Main purpose of job

To be responsible to the Shift Supervisors for the operation of all front of house and customer service duties, including admissions, the visitors centre and souvenir shop functions.

To be responsible to the Shift Supervisor to ensure a high standard of customer service and cleanliness on the site.

Summary of responsibilities and personal duties

1. To deal with visitors entering the relevant site, signposting, providing venue information, conducting tours, receiving fees for admission and to participate in all zoo wide promotions.

2. To promote and process all commercial packages, i,e: membership schemes, including issuing and re-issuing membership cards and maintaining the database.

3. To carry out all duties required in the souvenir shop including selling goods, re-stocking maintaining stock levels to satisfy customer needs, receiving and checking goods inwards, signing delivery notes pricing and merchandising as required. To ensure service and stock levelsmaximise sales and comply with Trading Standard regulations.

1. To carry out regular stock checks and providing accurate information to management as required. Conducting basic analysis on sales trends to help with stock replenishment.

1. To maintain cleanliness levels on the site. Removing waste, emptying bins in public and staff areas, and disposing of packaging and other materials from the Visitor Centre and adjoining administration building in accordance with council procedures.

1. To undertake general and specific cleaning duties, individually or as part of a team throughout all parts of the site; for example, the sweeping, mopping, polishing, litter picking and other relevant duties, of all public and staff areas, and toilets. To operate and use mechanical and electrical cleaning and polishing equipment.

1. To assist and take part in the organisation of promotional campaigns, events and activities. To assist in the preparation of display material for exhibitions and education projects.

Driving licence and experience

Applicants must, as at the closing date for receipt of applications:

1. possess a full, current driving licence which enables them to drive in Northern Ireland, or, have access to a form of transport which will enable them to meet the requirements of the post in full[1]

• be able to demonstrate on the application form, by providing personal and specific examples, that they have at least one years relevant experience of:

1. cash handling and dealing with enquiries from customers; and
2. general and specific cleaning duties, for example, of public and staff toilets.

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