Customer Service coordinator

The Recruitment Group is hiring!

We're on the lookout for a Customer Services Coordinator  to join our client who are a growing company in the exciting renewable heating sector based in Carterton

What are we the company looking for:

Our client are looking for a Customer Services Coordinator to join their amazing Technical Support team at their head office in West Oxfordshire.

Don't be put off if you don't have much (or any) experience with heat pumps - you'll be provided with all the training you need. If you are the type of person who likes speaking with customers, diagnosing problems and has an interest in new and innovative technologies, then we would love to receive your application

Duties (are not limited too):

• As a member of the Technical Support team, you are responsible for providing a number of services to our clients. This includes answering inbound calls from customers, organising call backs with our technical support engineers and booking in engineer visits.
• Whilst you will carry out a lot of your work on your own, you will be part of the technical team, which includes a team of excellent engineers as well as office-based technical support team.

About You:

• Have experience with call handling and aren’t afraid to have a conversation with our customers. Many of our customers have been with us for years, and we like to make sure they get the personal touch when they speak to us.
• Are able to manage their time and be self-motivated. This is so important, as our customers are busy people who rely on us and expect great customer service
• Enjoy solving challenging technical problems, by deploying logical problem solving methods
• Are happy being in the office. This is an office based role.
• Are comfortable and confident working with a computer.
• Take satisfaction from finishing the job and doing it accurately and completely
• Are dynamic, able to manage their time and be self-motivated.

Working Hours:

The job is an office job. Office hours are 8.30am – 5.00pm. The type of work you'll be carrying out will be largely computer based, so you’ll need to be comfortable and confident working with a computer.

Salary: Salary: £24,000 - £25,000 per year

For more information and to apply, get in touch with Roxie at our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application.

We wish you the best of luck in your job search!

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