Account Coordinator

Pennine Recruitment are looking to add in an Account Coordinator into our fantastic team in our busy Castleford Branch Operation, initially on a temporary contract for the rest of this year (although this could be prolonged depending on business performance)

In this role you will be working as part of our temporary industrial division and working alongside one of our Account Managers to mainly support one of our high-volume clients as well as assisting with our overall branch operation.

No one day will be the same! But you will be responsible for attracting/placing candidates, liaising with the account stakeholders on a day-to-day basis and ensuring that we provide a quality service.

Key responsibilities will include (but not limited to):

• Ensure effective monitoring of workers, daily ring rounds, ensuring an effective daily plan is kept up-to-date.
• Answering incoming calls or e mail correspondence professionally and effectively routing to the correct team member
• Develop & maintain robust, meaningful & mutually beneficial relationships with Account Stakeholders that you are involved in.
• Manage & refresh job board advertising inline with our recruitment plan
• Ensure all applicants are managed to agreed process for screening & validation purposes
• Manage availability of candidates to an appropriate level of vacancies
• Ensuring all client vacancies are filled in a timely manner.
• Managing bookings on our CRM to ensure a 100% compliant payroll
• Compiling and distributing client KPIs
• Effectively capturing and adding holiday request information and liaising with client to ensure all holidays or absence are authorised.
• Working alongside the Account Manager & Branch Manager to ensure the service we provide to our clients and our workers is second to none.
• Meet and greet all new staff on the first day of their assignments on our clients' sites which will include inducting new starters on client sites.
• Effective & appropriate Social Media usage to maximise brand exposure
• Form part of the on-call team to ensure essential calls are captured and any absence or non-attendance is reported to the client prior to shift start times.

To be successful, you should have:

• Excellent communication skills on the phone, in-person and in-writing.
• Be able to build relationships with various people. You will need to be able to be confident in front of a client, but you will also need to be warm and welcoming when speaking to your workforce.
• You should be a go-getter. We're looking for someone who is proactive and wants to provide the best possible service
• Industrial Recruitment is fast-paced. You should be able to jump from task-to-task.
• Ideally you will have recruitment experience but if you are flexible and have previous Customer Service/Account Management experience, this could be for you
• Travel is essential so you should have your own transport

Working Hours:

• Core office hours - Monday to Friday 08:00 - 17:00
• We are looking for flexibility in this role. Some days you might be required to be onsite from 6am. So we are happy to discuss what the hours look like for you.

Think this is for you? If you are interested, please forward an up to date CV and we will be in touch.

Job Types: Full-time, Temporary