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Location: Caterham
Hours: Full-time, Monday to Friday
Key Responsibilities
- Schedule and allocate jobs to engineers based on availability, skillset, and location
- Act as the main point of contact between engineers, clients, and internal teams
- Monitor progress of ongoing works, ensuring deadlines and service standards are met
- Update internal systems with job details, progress notes, and completion reports
- Manage documentation including work orders, service reports, and compliance records
- -Support the operations manager with day-to-day coordination and planning tasks
- Handle urgent rescheduling or callouts as required
- Track engineer hours, travel, and materials usage where applicable
- Assist in maintaining health and safety and quality compliance
Skills & Experience
- Previous experience in a coordination, scheduling, or dispatching role (preferably within engineering, maintenance, or field service)
- Strong organisational and multitasking skills
- Excellent communication and interpersonal skills
- Confident using Microsoft Office and scheduling/CRM software
- Able to work well under pressure in a fast-paced environment
- A proactive approach to problem solving and attention to detail
