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£18.51 per hour
3-month contractOn-site, CatterickThis role requires someone either already actively SC Cleared, or someone who is SC Clearable (You must be a UK national, or have been a resident of the UK for at least 5 years to be SC Cleared.)Summary of Responsibilities:As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:* Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.* Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.* Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.* Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.* Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.* Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.* Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations).Essential Requirements:* Security Clearance: Must have or be able to obtain SC clearance.* Nationality: Must be a UK National with a UK passport.* Availability: Must join the out-of-hours (OOH) rota and standby.* Driving Licence: Must have a full, clean driving licence.* Experience: Minimum of 2 years' experience in a PC field service or PC field workshop environment.* Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.* Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support.This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.
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