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MERJE is seeking an experienced RCSA Support Lead for a leading consumer lending company on a 12- Month FTC. This specialist role within the First Line Risk team supports broader COO functions, focusing on risk reporting and profile assessment. The ideal candidate will have in-depth knowledge of risk frameworks and senior management reporting.
Location: Chatham / Petersfield, with hybrid working options available
The Company
This company is a prominent player in the consumer lending sector, specialising in credit cards, loans, and motor finance products. They are committed to putting customers on a path to a better everyday life, offering competitive salaries and comprehensive benefits packages to their valued employees.
The Role
The RCSA Support Lead position offers a unique opportunity to drive operational efficiency and influence the success of Group Operations. This role is crucial in delivering employee engagement and customer strategy, with a focus on high-risk customer processes and adherence to SLAs.
Key Responsibilities of the RCSA Support Lead:
- Support delivery of all RCSA activity across COO, liaising with leaders to manage overall risks
- Maintain rigorous change control over Risk profile contained in COO RCSA
- Ensure timely and useful management information reporting on risk positions
- Deputise for Manager when necessary
- Support engagement and collaboration with 2nd and 3rd Line of Defence teams
Required knowledge and experience for the RCSA Support Lead role:
- In-depth knowledge of 1st Line Risk Frameworks and Senior Management Reporting
- Good understanding of credit cards, loans, and motor finance products
- Experience in managing customer service and collections teams in a regulated environment
- Strong problem-solving skills and ability to work efficiently to meet deadlines
- Proven success in employee engagement improvements and regulatory knowledge
If you're an experienced professional seeking a challenging role as an RCSA Support Lead, apply now to take your career to the next level in this dynamic financial services environment.
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Applicants must be located and eligible to work in the UK without sponsorship.
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