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Job Title:Hub Host
Salary:25,000 per annum
Location:Chatham
Purpose:
Serve as the first point of contact for participants and visitors, managing site administration and ensuring smooth day-to-day operations of the CFO Hub. Maintain security, facilitate bookings, and support participants and colleagues in a welcoming and well-organized environment.
Key Responsibilities:
Act as front-of-house, greeting participants and visitors while ensuring security protocols.
Manage participant and guest bookings, referrals, and Hub communications.
Oversee petty cash reimbursements and compliance processes.
Collect and analyse participant feedback to improve services.
Monitor CCTV and restricted area access.
Order and maintain supplies, including course materials and consumables.
Ensure Hub compliance with health & safety, safeguarding, and operational guidelines.
Requirements:
Essential:
Minimum of 5 GCSEs or equivalent.
Experience in a customer-facing role.
Strong administrative and IT skills, including Microsoft Office.
Excellent interpersonal and communication abilities.
Ability to multitask, work independently, and manage priorities.
Commitment to safeguarding, equality, and social inclusion.
Basic DBS check required.
Desirable:
Previous administrative experience.
Understanding of restorative justice and rehabilitative approaches.
This role requires a proactive, organized, and customer-focused individual who can maintain a welcoming and efficient Hub environment.
