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- Respond to facilities and helpdesk queries, offering solutions in-person, by phone or email.
- Ensure meeting rooms, breakout areas, and printers are stocked, clean, and ready to go.
- Keep facilities records and spreadsheets up to date.
- Assist with office checks, stock ordering, travel booking, courier coordination, and more.
- Monitor health & safety signage and keep track of office occupancy levels.
- Provide support on a reception desk , welcoming visitors, managing access, logging parcels and passes, and keeping the front-of-house area tidy.
- Arrange travel , accommodation and provide administrative support for alternative departments
- Be a go-to support for ad hoc tasks, events, and hospitality needs across the southern sites.
- Maintain accurate record of any temporary and visitor passes.
- Provide colleagues with parking permits and log on colleague record including vehicle registration and an emergency contact number
- Keep reception clean any tidy, ensure stock of all items such as parcel labels, temp sheets, permits and permit holders, lanyards.
- Check daily access reports for both offices report any anomalies immediately to line manager.
- Update parking patrol information, escalating any breaches to colleague and line manager in line with our parking policy.
- Log all incoming parcels
- Prior experience in a facilities or reception role.
- Strong administrative skills and confidence using Microsoft Office.
- A proactive approach, with excellent attention to detail and communication skills.
- Someone who takes pride in excellent customer service and maintaining high workplace standards.
- A team player who’s happy to work independently and travel between sites as needed.
- Emergency Responder trained (or willing to be trained).
- Experience working in a regulated or customer-centric environment.
- Familiarity with Risk Assessments and health & safety processes.
