- Lead and manage the Advisor, Trainee Advisor, and Case Manager functions.
- Deliver an exceptional customer journey with high satisfaction and conversion rates.
- Oversee Sales and Case Manager departments to maximise profitability while maintaining compliance.
- Foster a "Customer First" culture and ensure compliance with regulatory requirements.
- Conduct performance reviews and provide coaching and development for staff.
- Collaborate with internal teams to align business and marketing strategies.
- Strengthen partnerships with lenders and support technological improvements.
- Annual salary of £40K - £45K (OTE £60K - £70K).
- 25 paid holidays plus a "duvet day" on your birthday.
- Hybrid work environment (3 days in office, 2 days WFH).
- Private health and dental cover, including mental health support.
- Life assurance scheme and up to 4% matched pension.
- Regular Lunch and Learns, dog-friendly office, and free snacks.
- Access to discounts and free sports and social clubs.
- Continued investment in learning and development.
- Strong leadership experience in managing high-performing sales teams.
- A customer-centric mindset with a focus on right customer outcomes.
- Proven ability to drive sales performance while ensuring compliance.
- Excellent coaching and mentoring skills.
- Strategic thinking to align departmental goals with business objectives.
- Strong understanding of regulatory requirements.
- Ability to build effective relationships with internal teams and external lenders.