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- Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
- Maintain accurate records of customer interactions, jobs, and feedback.
- Prepare and send job confirmations, invoices, and other necessary documentation.
- Track job progress and follow up with the team to ensure completion within deadlines.
- Effectively address and resolve queries and complaints – escalate to team lead where appropriate.
- Handle emergencies with poise and efficiency.
- Liaise with customers and the team to find solutions quickly and minimize disruption.
- Maintain professional communication with customers, insurers, and colleagues.
- A dedicated Claims Administrator with a proven track record of excellence in previous roles.
- A problem-solving mindset and ability to handle challenges efficiently.
- An enthusiastic and confident individual with exceptional written and verbal skills.
- Excellent communication skills, with the ability to work under tight and busy timescales.
- A team player who excels in a collaborative environment, contributing to shared goals.
- A proactive learner with confidence to achieve success.
- A competitive salary based on experience.
- A comprehensive onboarding and induction programme.
- Continual personal and professional development opportunities.
- A supportive and friendly working environment.
