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Title: Customer Service Administrator (2-3 month contract)
Location: Chelmsford
Salary: 15.20 P/h
Days/ Hour of work: Monday - Friday 09:00 - 17:00
The company
A professional organisation based in Chelmsford are looking for a proactive and organised Customer Service Administrator to support their team on a 2-3 month contract basis. You will need to have a strong background working in customer service s and will need to be able to hit the ground running. You will need to have strong grammatical skills, high attention to detail and to be a great communicator. They are looking for someone confident, proactive, organised and engaging.
Benefits
- Free on-site parking
- Bright modern offices
- Training provided
- Learning and development scheme
- Healthcare and mental health program
- Generous pension scheme
- Cycle to work
- Employee shopping discount
- Discounted gym membership
- 25 days holiday + bank holidays
- Christmas shutdown
- Buy and sell holiday
- Life assurance
Duties
- Deliver high-quality customer support across multiple communication channels, aiming to resolve queries at first contact.
- Work within established company procedures to meet changing customer expectations, offering feedback for improvements when appropriate.
- Uphold the business's policies and procedures with a consistently professional approach.
- Tackle tasks with a logical and impartial mindset to support effective resolution.
- Apply workflows correctly to ensure a smooth and consistent customer experience.
- Identify, record, and arrange repairs accurately, escalating issues when required.
- Maintain precise records of customer information to track the full customer journey.
- Spot opportunities to improve processes and contribute to shared knowledge that supports quicker resolutions and reduces referrals.
- Support team goals and performance metrics through active contribution.
- Show empathy and understanding in customer interactions, respecting individual differences.
- Stay calm and professional when dealing with high-pressure situations.
- Handle complaints and dissatisfaction promptly, escalating only when necessary.
- Encourage the use of business's digital services to promote self-service options.
- Use available systems, tools, and expert advice to resolve queries efficiently.
- Provide coaching to colleagues, carry out outbound customer engagement, and stay informed about industry developments.
- Carry out any other duties relevant to the role as directed by your manager.
The ideal candidate
- You'll have significant experience of working in a customer service position
- You have good communication skills
- You have an ability to work individually and as part of a team
- You have strong attention to detail
- You have a good knowledge of MS packages
- You have a proactive mindset
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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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