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You will work closely with the sales team and the wider business to ensure customer orders are processed efficiently while building strong client relationships and supporting continuous improvement.
Package details:
- 37 hour work week Monday to Friday
- Healthcare cash plan
- 25 days holiday + Bank Holidays
- Life Assurance
- Matched pension contributions
- Lots of other great benefits!
- Process customer orders accurately and within agreed time frames
- Respond to customer enquiries and maintain strong service levels
- Support the Sales team with order bookings and account activity
- Interacting with operations, logistics, accounts and other teams daily
- Communicating with customers via email, in person and over the phone
- Identify process improvements and support customer service projects
- Experience in customer service or order management ideally within manufacturing
- Knowledge of CRM systems such as SAP
- Strong Excel skills and confident use of Microsoft Office
- Clear communication skills and the ability to manage priorities
- Ability to report data and analyse to improve processes
- Ability to build relationships with a variety of customers
For any questions please contact Helen @ Pure.
