Customer Advisor

Adore Recruitment

Posted 21 days ago, valid for 11 days

Chelmsford, Essex CM3 4SX, England

Full Time

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Sonic Summary

The Customer Advisor Logistics position is located in newly renovated offices between Wickford and Chelmsford, within a company that operates eight depots nationwide.
Candidates should possess excellent telephone skills and have prior experience in logistics, helpdesk, or office-based customer service roles.
The role involves responding to customer inquiries via phone and email, providing estimated times of arrival (ETAs), and resolving customer issues in a dynamic logistics department.
This position requires a car driver due to its rural location and offers free parking, along with a quarterly bonus as part of the compensation package.
The salary for this position is competitive, and candidates are encouraged to apply if they meet the experience requirements.

Customer Advisor Logistics

This company owns eight different depots across the country and this vacancy is within there modern newly renovated offices between Wickford and Chelmsford. They are looking for someone with excellent telephone skills to be part of a team working together to deliver the ultimate hire experience .

You will also grow and nurture relationships with existing clients. You will update and assist customers after the initial sales process in a buzzy logistics department. Your role will be to improve and develop customer service capabilities for the service and operations team. You will work within a team and have the support of a team supervisor and a Customer Service Manager

ROLE & RESPONSIBILITIES:

• Respond to customer enquiries by phone, email, web queries

• Provide ETAs

• Work closely with the transport planners

• Resolve customer issues

• Answer all incoming service calls (from customers not drivers)

• Respond to all customer emails

• Manage and resolve all queries on the service log If you are looking for a new opportunity and have logistics or helpdesk or office based telephone based customer service experience please contact me to discuss this role

Due to the rural location it is essential that you are a car driver

This role offers free parking !!! Plus a quarterly bonus

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