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Join Our Growing Team -
Become a Customer Champion! We are a dynamic and expanding retailer of home and industrial storage solutions. We’re looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team.
Chelmsford / Writtle, Essex - 5 days a week office based
A valid driver’s license is required due to our location.
Up to £27,000 per year + Bonus
Monday - Friday, 8:30 AM - 5:30 PM
What You’ll Be Doing:
Managing customer complaints effectively, ensuring quick and fair resolutions
Handling challenging situations with patience and professionalism
Providing exceptional customer service via phone, email, and live chat
Advising customers on our range of storage solutions
Processing telephone orders efficiently
Addressing delivery issues and following up to ensure customer satisfaction
Carrying out general administrative tasks
Expanding your product knowledge to assist customers more effectively
What We’re Looking For:
Excellent verbal & written communication skills - you can de-escalate and resolve issues with ease
At least 1 year of experience in customer service with a focus on complaint handling
A calm, patient, and solution-focused approach to resolving customer concerns
Strong problem-solving skills - you can think on your feet and provide solutions
A positive, can-do attitude and ability to work both independently and within a team
Organised, detail-oriented, and tech-savvy
Perks & Benefits:
Bonus scheme for high performers
Employee discounts on our products
Free on-site parking
20mDays holdiy plus bank holidays
Casual dress code
Great location - ideally suited to candidates within a 10-15 mile radius
Full training provided on products and systems If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!
Apply now and make a real impact in our growing team!
