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We have a new opportunity available within Customer Service, based in Chelmsford, offering a guaranteed salary of £25,396.80.
If you are customer service focused, self-motivated, and ready for a new challenge, then this is for you!
You will be working for a leading automotive retailer, as a Contact Centre Advisor, working within their thriving customer service team. Whether you’re an experienced advisor or someone eager to learn and grow in a fast-paced environment, this role offers fantastic progression and support.
What’s in it for you…
- 33 days of annual leave (including bank holidays)
- An opportunity to earn an additional £7,092 on top of your salary in bonus
- The world is your oyster with an un-capped bonus scheme
- Access to exclusive retail discounts
- Discounts on new and used cars, plus servicing offers
- Pension scheme for your future planning
- Industry-leading family-friendly policies and flexible work options
- Cycle-to-work scheme to reduce commuting costs
- 24/7 access to healthcare professionals
- Paid volunteer day to give back to your community
- A company share purchase plan
- Refer-a-friend financial rewards
- Ongoing training, development, and career progression
- Life assurance with flexible cover options
You day to day responsibilities will include…
- Handling inbound and outbound telephone calls with existing customers (no cold calling)
- Respond to customer email enquiries
- Booking customers vehicles in for a service and updating the database
- Providing outstanding customer service.
- Identify customer needs and guide them to the right service or product
- Deliver high-quality customer service and build long-term relationships
- Stay organised and driven to meet targets and deadlines
- Promote additional products/services where appropriate
To be considered for this role you will have…
- Excellent communication skills and the ability to build rapport
- A genuine customer-first attitude
- Ability to prioritise, multi-task, and stay organised
- Comfortable using multiple IT systems
- Strong attention to detail
- Able to work independently and in a team
- Problem-solving mindset and ability to think on your feet
- Some customer service experience, from any environment
The Hours
In this role you will work forty hours per week, on a well-planned rotating three-week rota. You will work Monday to Friday 8 am to 4.30 pm, or 8.30 am to 5.00 pm, or 9 am to 5.30 pm, or 9.30 am to 6 pm. You will also work 1 in 3 Saturdays from 8.30 am to 2.00 pm.
Why Apply?
You’ll be joining a large and growing company within the automotive sector, offering stability, benefits, and a clear path for career development. If you are enthusiastic, motivated, and care about delivering a great experience, you’re encouraged to apply.
We look forward to hearing from you.
