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A leading housing organisation is looking for up to 4 Call Center Officers to work either Monday till Friday (35 hours per week) with 1 hr break or Monday to Friday (20 hours per week, 11am till 3pm) to be based in a busy contact center in Chelmsford to start ASAP
As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.
The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.
No previous housing experience or knowledge is necessary - we'll teach you all that!
We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today
Hours to be worked:
(Full Time) 8:00 - 16:00, 08:30 - 16:30, 09:00 - 17:00, 09:30 - 17:30, and 10:00 - 18:00 CSAs are rotated through different shift patterns as required
(Part Time) 11am - 3pm
Home Working: 50% in office (2 to 3 days per week but flexible to all working environments at manager's discretion. First 6 weeks will be 100% office working, this includes training).
Training:2 weeks in office based
Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated.
Resources: All equipment provided.
Parking:None available
Pay rate is 14.48 PAYE per hour
Feel free to contact Ashley Diamond on (phone number removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
