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Customer Service Advisor
Location: Chelmsford
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your skills can truly shine? If so, we have the perfect opportunity for you to join our vibrant team as a Customer Service Advisor!
Who We Are:Our client is a leading online retailer, committed to delivering fantastic value on plants and garden-related products to homeowners across multiple sales channels. With several sites in Essex, our omni-channel Customer Service team operates 7 days a week, ensuring our customers receive the support they need when they need it most.
Role Summary:As the first point of contact for our customers, you will play a pivotal role in shaping their experience with our brand. You will assist customers with inquiries, check orders, provide product recommendations, and resolve any complaints they may have. Your goal? To exceed customer expectations while adhering to company policies and GDPR requirements.
Key Responsibilities:
- prioritise and process customer inquiries through email, chat, instant messaging, and phone.
- Maintain accurate customer records while ensuring confidentiality and compliance with GDPR.
- Communicate effectively to answer queries, suggest products, and resolve issues.
- Collaborate with our operations and quality teams to ensure accurate order fulfilment.
- Liaise with third-party couriers to manage customer expectations regarding delivery.
- Determine the root cause of customer issues and resolve them efficiently.
- Convey technical product information clearly to enhance customer understanding.
- Handle complaints with empathy and professionalism.
- Provide information about company policies, deals, and promotions.
- Contribute to team tasks and initiatives as requested by your manager.
What We're Looking For:Must-haves:
- Fluent in both verbal and written English, with strong spelling, punctuation, and grammar skills.
- Basic IT skills, including proficiency in MS Office (Teams, Outlook, Excel, Word).
- Previous customer service experience.
Nice-to-haves:
- Experience with customer management systems or helpdesk tools like Gorgias, Zendesk, or Freshdesk.
- Some horticultural knowledge or an eagerness to learn!
Skills, Knowledge, and behaviours:
- Manage customer expectations while delivering top-notch service.
- Demonstrate excellent interpersonal skills in demanding situations.
- Communicate clearly and empathetically through various channels.
- Navigate multiple systems confidently to support inquiry resolution.
- Exhibit strong attention to detail and active listening skills.
- Proactively identify and resolve issues.
- Own and prioritise tasks to achieve personal and team goals.
- Build positive relationships within and across teams.
- Adapt to new technologies and support business implementations.
- Embrace feedback constructively for continuous improvement.
Why Join Us?
- Be part of a dynamic and expanding organisation that values your contributions.
- Work in a supportive environment that encourages growth and development.
- Enjoy the flexibility of hybrid working arrangements.
- Join a team that thrives on collaboration and celebrates success together!
If you're ready to make a difference and grow your career in a lively atmosphere, apply now to become our next Customer Service Advisor! We can't wait to meet you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
