Junior customer Service Administrator

Job Title: Junior Customer Service Administrator

The primary function of this position is to provide support for customers and customer service representatives as part of the customer service team. The role involves updating data in the operating system, processing customer purchase orders, maintaining contract review procedures, handling expedite and push out requests from both internal and external customers, and providing general customer support. Support to customer service representatives may include other reasonable duties as assigned. This position requires flexibility and the ability to handle multiple tasks simultaneously.

Technical Functions
* Use software systems to enter and acknowledge customer orders and update existing orders as required, ensuring accuracy and attention to detail.
* Review and enter quotation requests accurately and in a timely manner, in line with company policies and procedures.
* Maintain and update customer service documentation on internal systems.
* Liaise with Customer Service, Product Management, Sales Representatives and Managers on customer requests and queries as required.
* Maintain a professional customer service manner in all interactions, including face-to-face, telephone, and email communication.
* Act as the first point of contact for visitors and guests when required, ensuring visitor policies are followed and site requirements are met.

* Regular and reliable attendance is an essential function of this role.
* Reports directly to the Department Supervisor and interacts regularly with internal and external customers, including OEMs, Distributors, Manufacturers' Representatives, Regional Managers, Sales, and Marketing on order status and related matters.
* Requires strong communication and cooperation across departments to maintain an efficient, customer-focused environment that supports corporate objectives.
* Performance in this role directly influences customer perception and satisfaction.
* Responsible for ensuring order fulfilment accuracy, timely invoicing, and high service standards.
* May be required to expedite limited-availability products to meet urgent customer needs.
* Responsible for all quotes and orders for the assigned customer base.

Organisational Knowledge
* Understand organisational structure, functions, and interdepartmental relationships, applying this understanding to daily responsibilities and communication.

Analytical, Business and Technical Skills
* Apply job knowledge and skills to improve productivity, quality, and timeliness while using sound judgement to solve problems.
* Implement new technologies or methods as required.
* Maintain confidentiality of sensitive data and information.
* Operate office equipment and software efficiently and in line with best practice.
* Demonstrate proficiency in relevant software applications, including data entry, analysis, and reporting.

* Communicate clearly and appropriately, both verbally and in writing.
* Provide updates on work progress, goals, and changes as required.

* Demonstrate empathy, rapport-building, negotiation and sensitivity to maintain positive working relationships.
* Exhibit integrity, honesty, ethical behaviour, and diligence in all duties.
* Work effectively as part of a team, contributing to group goals and overall productivity.
* Manage conflicts, challenges, and shifting priorities with professionalism.

* Contribute to maintaining a Quality Management System (QMS) that aims to reduce or eliminate non-conformances and continually meet or exceed customer expectations efficiently and cost-effectively.

* Promote and adhere to health and safety standards, supporting a safe working environment for all employees.

* GCSEs (or equivalent) grades A-C, including English and Maths.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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