Mortgage Administrator

My client, a leading independent mortgage brokerage, has an exciting opportunity for a Mortgage Administrator to join their Mortgage Service Centre based at their Head Office in Chelmsford. As one of the region's most established and trusted mortgage and protection specialists, my client works closely with a network of estate agents, introducers, builders, accountants, and solicitors, offering independent mortgage and protection advice. Owing to their strong market presence, they also have access to a range of exclusive mortgage products not available to the general public.

Role Overview: This is a fantastic opportunity for a detail-oriented and organised individual to play a key role in supporting the mortgage team. The successful candidate will be responsible for progressing mortgage applications efficiently, maintaining communication with all relevant parties, and ensuring a smooth client experience from initial application through to completion.

Key Responsibilities: Liaise regularly with lenders to obtain application updates and progress cases through to offer and completion stages. Communicate with solicitors, clients, and internal teams to ensure all documentation and information are accurate and up to date. Manage and process incoming correspondence, including emails and post. Handle inbound telephone enquiries professionally and efficiently. Work closely with Financial Advisors and Sales Teams to ensure a seamless client journey. Keep clients informed of progress and proactively manage any potential issues or delays. Occasionally visit branch offices to support field-based Advisors when required.

Salary & Benefits: 26,000 - 28,000 per annum, depending on experience. In addition, my client offers a range of attractive benefits, including hybrid working options following successful completion of the probation period, a comprehensive Training & Development Programme, "Do Good" recognition and reward fund, pension enrolment scheme, Health and Wellbeing Programme via Health Assured, a paid day off on your birthday, and generous holiday entitlement increasing with length of service.

Working Hours: Full-time, Monday to Friday, 8:30am - 5:30pm.

Candidate Requirements: Previous experience in a similar administrative or mortgage-related role (preferred but not essential). Excellent organisation and time management skills. Confident, personable, and professional communication style. Strong written and verbal communication skills. Ability to manage multiple tasks effectively and meet deadlines. High level of accuracy and attention to detail.