Homeless Duty Officer - Housing

Are you experienced in frontline homelessness services?
We're seeking a committed Temporary Homeless Duty Officer to support a busy Housing Options team within a local authority in Essex.
This is a full-time role, office-based role, providing frontline support to individuals at risk of or experiencing homelessness.

You will play a key role in ensuring the council meets its statutory obligations under the Homelessness Reduction Act 2018, including assessing applications, allocating temporary accommodation, and providing housing advice at the public counter.

The ideal candidate will be confident, experienced, and ready to make an immediate impact.

Roles and Responsibilities
·Deliver face-to-face Housing Options and Homeless Counter services (Monday-Friday)
·Assess and process homelessness applications in line with all relevant legislation
·Allocate and manage placements into temporary accommodation
·Support the day-to-day desk and counter functions within the Housing Options service
·Provide out-of-hours standby cover during evenings, weekends, and public holidays
 
 Requirements
·Direct experience handling face-to-face homelessness queries
·Strong negotiation and interpersonal skills
·In-depth knowledge of:
     Homelessness Reduction Act 2018
     Housing Act 1985
     Safeguarding processes
·Ability to work independently and collaboratively
·Willingness to work outside standard hours as needed
·A valid Standard DBS is essential
 
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.