Global Automotive Protection Claims Manager

Primary Details

Global Automotive Protection Claims Manager

Are you ready to lead a high-impact claims function within our growing Automotive Protection business? This global role offers the opportunity to shape and deliver a world-class customer experience across multiple regions. You’ll be responsible for leading the claims team, driving operational excellence, and ensuring claims processes align with business goals and regulatory standards. Joining an experienced, supportive team in this market-facing role you will have the opportunity to develop relationships with our global OEM, dealer, financial institutions,  affinity clients and expand your product knowledge across Vehicle Mechanical & Electrical Warranty; VSC’s, GAP; Tyre; Alloy Wheel; Scratch & Dent.

Your New Role:

• Lead the global claims function for Automotive Protection, ensuring consistent service delivery and outstanding customer experience across all regions.

• Manage relationships with outsourced service providers and strategic partners to ensure claims excellence 
• Oversee governance, compliance, and regulatory adherence across claims processes and procedures, e.g. Consumer Duty; Data Protection; Conduct Risk; recording Vulnerable Customers, etc.
• Drive continuous improvement through data-driven insights, root cause analysis,  operational excellence initiatives, and artificial intelligence (AI).
• Collaborate with underwriters, , product, legal, compliance, and distribution teams to support new programme launches and optimise claims outcomes
• Occasional travel to support the business, which may include overseas, e.g. Dubai,  Denmark, North America, Asia.
• Monitor financial performance, including income and loss ratios to meet business plan targets and make use of cost-effective service providers where applicable, e.g. Prestige; sublet etc.
• Support strategic planning, budgeting, and reforecasting activities with relevant claims data and market insights 
• Represent the claims function in leadership forums and contribute to the development of differentiated customer propositions 
• Mentor and coach regional claims teams to foster a culture of accountability, engagement, and professional growth and act as a point of referral for escalated and high-value claims.

About You:

• Demonstrable experience in the automotive protection, extended warranty, or GAP insurance industry, ideally in a claims or underwriting capacity 
• Strong leadership and stakeholder management skills, with the ability to influence across multiple levels and functions 
• Deep understanding of claims governance, regulatory compliance, and operational risk management 
• Commercial acumen and the ability to align claims operations with broader business strategies and profitability goals 
• Excellent communication and relationship-building skills, with a customer-centric mindset 
• A proactive and innovative approach to problem-solving, programme design, and continuous improvement.
•  Demonstrated experience in integrating AI technologies into operational workflows to enhance efficiency, decision-making, and customer outcomes.

Why QBE? At My Best   

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

To find out more about why you should work for QBE, visit our careers website.  

At My Best - QBE Benefits   

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below we also offer an extensive choice of other options to suit you!