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We currently have an exciting opportunity for aClaims Account Handlerwithin our Real Estate team to join our Chelmsford office. This will be based in the respective office 3 days per week minimum.
Job Title: Real EstateAccount Handler
Location:Chelmsford (5 days a week in office during probation period)
Salary:Between £24k - £28k
The opportunity:
Reporting to Team Leader for Real Estate, you will be responsible forhandling a portfolio of property claimsfor both the UK from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
Key Responsibilities:
- Investigating, negotiating and agreeing settlement of claims in a professional manner
- Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims
- Liaising with stakeholders
- Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales
- Ensuring time reporting and billing is compliant with internal standards, processing and systems
- Ensuring invoices raised are accurate and timely
- Liaising closely with Adjusters where appropriate
- Attend client review meetings
- Validation, review and approval of contractor quotes
About you - Knowledge and Experience:
- Experience in the real estate/commercial property loss adjusting sectors.
- Must have claims handling experience
- Demonstrating a focus on quality, communication and organisational skills.
- Proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management.
- The ability to develop strong relationships both internally and externally.
