- Greeting and assisting visitors in a professional and friendly manner
- Answering and directing phone calls efficiently
- Managing meeting room bookings and ensuring rooms are set up to company standards
- Keeping internal records and CRM systems up to date
- Addressing client queries and complaints, escalating issues as needed
- Reporting maintenance issues and assisting with centre operations
- Reception or administration experience
- Strong customer service and communication skills
- Proficiency in Microsoft Office and CRM systems
- A professional, confident, and welcoming manner
- The ability to multitask and remain organised in a fast-paced environment