Back to search
We're recruiting an experienced and motivated Housing Support Officer. 聽This is an excellent opportunity for a professional with experience in housing advice, homelessness prevention, or temporary accommodation management to make an immediate impact supporting vulnerable households and improving housing outcomes,
You'll play a key role in providing frontline advice and assistance to residents, managing homelessness prevention and relief cases, and ensuring temporary accommodation is effectively managed. Working across a varied caseload, you'll liaise with tenants, landlords, and partner agencies to resolve issues, maintain compliance, and support the delivery of an efficient and responsive housing service.
The role will require the successful candidate to work in the office a minimum of 3 days per week and be on-site full time during the initial training period.
The Role
路Conduct initial interviews with individuals presenting with housing-related issues, both in person and remotely.
路Monitor and update homelessness prevention and relief cases, ensuring assessments and documentation are completed accurately and promptly.
路Maintain accurate records of temporary accommodation occupancy and update housing systems (e.g., Abritas).
路Liaise with accommodation providers to coordinate placements and avoid delays.
路Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit.
路Work with internal finance teams (e.g., Sundry Debtors) regarding invoices, repayments, and charges for temporary accommodation.
路Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed efficiently.
路Provide monthly data on temporary accommodation placements, including household numbers and nights stayed.
路Assist with signing up tenants, compiling inventories, and explaining tenancy conditions.
路Attend and support meetings such as the Joint Referral Panel, including preparation and note-taking.
路Undertake general administrative duties such as copying, uploading documents to Abritas, and preparing duty rotas when required.
Key Requirements
路Proven experience working within a Housing Advice, Homelessness, or Housing Solutions Service in a local authority setting.
路Strong communication and interpersonal skills, with the ability to engage effectively with customers and partner agencies.
路Experience using housing management systems - knowledge of Abritas (Civica) modules is highly desirable.
路Good understanding of homelessness legislation, case management, and statutory processes.
路Ability to accurately record and monitor data using databases and Excel.
路Excellent organisational skills and attention to detail, with the ability to manage a varied caseload.
路A positive, flexible approach to problem-solving and delivering high-quality service outcomes.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
