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Overview
Hours of Work: 37.5 hours per week (flexible working required to meet the needs of a demanding client).
Work place: Chelmsford
Salary: 30,000 plus commission
Company Car: Available
Reports to: Contract Manager
Scope: To provide client support with booking & managing flexible worker resource across those sites aligned to their area.
Key Responsibilities:
- Deliver the highest levels of operational support to all the sites aligned to the sites the branch resources. This should include but not be limited to:
- Operational fulfilment ensuring all bookings are made in a timely manner in line with our service level agreement
- Support the contract manager with forward planning
- Maintain close working relationships with all driving staff across each location using the tools available
- Deliver 100% compliance against all recruitment vetting standards at all times
- Maintaining best practice as outlined by the business.
- Ensure all minimum standards associated with our booking & management process are maintained
- Ensure the correct onboarding process is always followed.
- Manage and maintain all systems i.e., online portal, Job Matching and Joined Up
- Ensure support for the Manager to deliver 100% compliance audit rating.
- Support with effective roll out of any new internal initiatives/projects.
- Provide initial point of contact for any and all HR related matters and communicate with all concerned in a timely manner.
- Support Onsite colleagues with day-to-day worker issues around pay, holiday, sickness, attendance etc.
- Ensure all personal objectives are met.
- Escalate to contract manager, in a timely manner, any known operational issues that might involve the senior RMG/Pertemps management.
- To maintain the highest levels of communication both written and oral with the client, the flexible workers and within the Pertemps management team.
- Ensure that all relevant payroll deadlines are met at all locations, managing the flow of information between the client and our internal departments.
Key behavioural skills:
- To possess good levels of business acumen including oral/written business communication skills to a high standard.
- To display a strong approach to managing the various sites identifying opportunities for the contract manager to improve process, recruitment, financial and operational performance to the benefit of the Pertemps contract.
- To evidence capability for making sound/confident decisions on behalf of the client and Pertemps.
- To evidence a calm, encouraging and enthusiastic character when managing complex and sensitive internal and external communications.
- To meet and exceed all tasks and functions without management reminder.
