Reception and Facilities Assistant

Our client is seeking a proactive and well-organised Reception and Facilities Assistant to join their friendly and fast-paced office in Cheltenham. This is a varied position where no two days are the same, supporting the smooth running of reception and general office operations while ensuring the workplace remains a welcoming and efficient environment.

You’ll be part of a collaborative team that supports colleagues across the business, taking on a wide range of tasks and adapting to changing priorities. This is a fully office-based role, five days per week.

Key Responsibilities:

 Reception Duties

• Act as the first point of contact for all visitors, providing a warm and professional welcome.
• Handle incoming calls and emails, ensuring enquiries are dealt with promptly and efficiently.
• Manage meeting room bookings and refreshments, making sure rooms are well prepared for meetings and events.
• Maintain the reception area to a high standard of tidiness and presentation.
• Open and close the reception area when required.

Office and General Administration

• Process incoming and outgoing post, including use of the franking machine.
• Arrange courier collections and deliveries, ensuring timescales and budgets are met.
• Assist with cheque requests and daily banking as needed.
• Keep shared areas and service points well stocked and organised.
• Help maintain office systems and records and support internal communications such as newsletters.

Facilities Support

• Support the Facilities Manager with day-to-day coordination and maintenance matters.
• Report and follow up on any premises or equipment issues.
• Liaise with suppliers and contractors as needed.
• Assist with office activities and staff events such as breakfast orders and deliveries.
• Ensure compliance with company policies and health and safety standards.

About You

You’ll be someone who enjoys being at the heart of a busy office, with a helpful attitude and a genuine interest in keeping things running smoothly. You’ll bring:

• Strong organisational skills and the ability to juggle multiple priorities.
• A confident, professional approach when dealing with colleagues and visitors.
• A calm and adaptable manner, especially in a fast-paced environment.
• Good IT and administrative skills, with strong attention to detail.
• A proactive mindset and happy to roll up your sleeves and get involved wherever needed.
• A positive outlook and team-focused approach.          

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.