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Some of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV clearance.
Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers customer value, they:
- Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends.
- Understand the importance of customer SLA/KPIs and strive diligently to ensure these are met
- An awareness of escalation procedures and best practices is also very important.
As a key member of our engineering team, you will display the following attributes:
- Excellent spoken and written English, able to clearly articulate ideas, issues and updates to customers and peers, coupled with -degree of due diligence and attention to detail.
- Well organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLAs.
- Able to work well under pressure, doesnt get flustered and has a clear understanding of their own abilities.
- Customer-service oriented with a strong problem-solving attitude, alongside strong analytical skills and excellent conflict management skills.
- Able to think for yourself and able to effectively challenge both colleagues and customers when required to ensure the correct business outcomes.
- Unified Communications Manager (Call Manager)
- Unity, Unity Connection, and Unity Express
- Unified Border Element (CUBE)
- Expressway (MRA, B2B, Hybrid Connectors)
- Webex Teams (formerly Spark)
- Unified Contact Center Express
- Cisco Meeting Server (CMS)
- WebEx
- TelePresence VCS
- IP Phones and TelePresence Endpoints
- Voice Gateways (H.323, MGCP, SIP)
- Unified Computing System (UCS)
