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1st Line Technical Support

i2i Recruitment Consultancy
Posted 21 days ago, valid for 25 days
Location

Cheltenham, Gloucestershire GL544NB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A 1st Line Technical Support position is available for a client on the outskirts of Cheltenham.
  • Candidates should have 1-2 years of experience in providing 1st line support and be able to drive.
  • The salary for this role ranges from £26,000 to £28,000.
  • The job involves logging support tickets, managing incidents, and providing technical assistance for various IT issues.
  • The ideal candidate should have knowledge of Windows 10, Microsoft 365, and strong communication skills.

My client based on the outskirts of Cheltenham has a new vacancy for 1st Line Technical Support. Dealing with lots of different enquiries and people at all levels within the businessDo you have a year or two experience providing 1st line support?Do you want to work for an excellent local employer, with many 'real’ benefits?Do you want to work somewhere that really looks after their employees?Do you want to work in a beautiful location, with super friendly people?These are all things that are on offer with my lovely client, so if you have some relevant experience, then please make contact to discuss further.Salary £26,000k-£28,000kCheltenham outskirtsPLEASE NOTE - YOU MUST BE ABLE TO DRIVE

1st & 2nd Line technical support (phone, email and in person). Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Assist in employee moves, meeting room setups and new office installations where appropriate. Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Maintenance of Inventory records.

1+ years’ experience working in IT. Good knowledge of Windows 10 (Configuration & Support). Good knowledge of Microsoft 365. Possess strong written and verbal communication skills. Confident in supporting and communicating at all levels of the business. Active Directory user management. Entra ID user management. General understanding of LAN, WAN, DHCP, DNS.

If this position is for you, then please get in contact with Cat at i2i recruitment today!We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.