Tenancy Support Officer

Your new company
We are recruiting for a well-known organisation who specialises in finding suitable accommodation for vulnerable adults, including people with learning disabilities. This is a temporary-to-permanent position, ideal for experienced candidates seeking long-term employment with a supportive team.

Your new role
As a Tenancy Support Officer, you will play a vital role in managing and supporting our tenants, ensuring all housing management services are delivered to the highest standards. The area you will be covering consists of: Cheltenham, Gloucester, Worcester and South Wales. You will be visiting properties 4 days a week, with 1 day from home/ the office for administration. This is a full-time position, starting as a temporary worker with the opportunity to transition into a permanent position. The ideal candidate would be seeking long-term employment.
Key responsibilities include:

* Ensure all housing management functions are completed to a high standard, including voids, lettings paperwork, inspections, rent/service charge arrears resolution, tenancy breaches, and adherence to internal procedures.
* Assist with facilitating property access for contractors as needed.* Conduct property move-in and move-out inspections.
* Complete Tenancy Outcome Stars for each client, providing quality, personalised support in coordination with the Care Provider.
* Ensure properties are ready to let as quickly as possible after becoming void.
* Report and respond to safeguarding and anti-social behaviour (ASB) incidents, accidents, and near-misses appropriately.
* Act as a point of contact, fostering positive relationships with local communities and Care Provider partners.
* Support the Admin team in collecting documents from tenants for Housing Benefit applications or resolving suspensions.
* Collaborate with Maintenance and Compliance teams to ensure timely completion of responsive repairs and maintain properties to a high standard.
* Address health and safety concerns immediately and ensure they are resolved promptly.
* Participate in stakeholder meetings, providing feedback to teams and management.
* Ensure Housing Benefit paperwork is completed at sign-up or as soon as possible and report any issues to the Finance team.
* Provide daily, weekly, and monthly reports to the management team through internal housing software, keeping CRM system notes up to date.
* Engage tenants through activities like feedback surveys to promote involvement.
This role offers a competitive salary of 16.32 per hour (inclusive of holiday pay) and a fixed 37.5-hour contract, Monday to Friday. In addition to the salary, the company provides a comprehensive training and induction program to ensure that you are well-prepared for your role, with further opportunities for progression within the company.

What you'll need to succeed
* You will require a full driving licence and access to a vehicle with business cover.* An Enhanced DBS.
* Preferably you will have a CIH qualification or 2+ years of relevant experience.
* Excellent time management, communication, problem-solving, and people skills.
* Discretion when handling sensitive information.

What you'll get in return
This is a fantastic opportunity to transition into a permanent role with comprehensive training and an induction program not available elsewhere.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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