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Urgent Temporary Administrator Required – Immediate Start
Our client is urgently seeking a proactive and organised Administrator to join their expanding team on an immediate basis.
This is a temporary position with the potential to become permanent for the right candidate.The role is based on the outskirts of Cheltenham.
Key Responsibilities:
- Manage customer bookings and schedule appointments efficiently.
- Liaise with the Engineering Manager to align workload with workshop capacity.
- Prepare job cards and maintain accurate service records.
- Support planning and record-keeping for the company’s own vehicle fleet.
- Provide timely updates to customers regarding their status and explain any additional work required.
- Deliver an exceptional customer experience at every touchpoint.
- Generate and prepare customer invoices for payment.
- Address customer concerns and resolve complaints professionally.
- Assist with operations and ensure site Health & Safety compliance and documentation.
The ideal candidate will
- Have previous customer-facing experience in a service environment.
- Be a team player with excellent all-round communication skills.
- A customer-centric approach with a strong focus on service quality.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficient IT skills for data entry and record keeping.
- Fluent in both written and spoken English.
- A valid driving licence.
