Tenancy Support Officer

Your new companyWe are recruiting for a well-known organisation who specialises in finding suitable accommodation for vulnerable adults, including people with learning disabilities. This is a temporary-to-permanent position, ideal for experienced candidates seeking long-term employment with a supportive team.

Your new roleAs a Tenancy Support Officer, you will play a vital role in managing and supporting our tenants, ensuring all housing management services are delivered to the highest standards. The area you will be covering consists of: Cheltenham, Gloucester, Worcester and South Wales. You will be visiting properties 4 days a week, with 1 day from home/ the office for administration. This is a full-time position, starting as a temporary worker with the opportunity to transition into a permanent position. The ideal candidate would be seeking long-term employment.Key responsibilities include:* Ensure all housing management functions are completed to a high standard, including voids, lettings paperwork, inspections, rent/service charge arrears resolution, tenancy breaches, and adherence to internal procedures.* Assist with facilitating property access for contractors as needed.* Conduct property move-in and move-out inspections.* Complete Tenancy Outcome Stars for each client, providing quality, personalised support in coordination with the Care Provider.* Ensure properties are ready to let as quickly as possible after becoming void.* Report and respond to safeguarding and anti-social behaviour (ASB) incidents, accidents, and near-misses appropriately.* Act as a point of contact, fostering positive relationships with local communities and Care Provider partners.* Support the Admin team in collecting documents from tenants for Housing Benefit applications or resolving suspensions.* Collaborate with Maintenance and Compliance teams to ensure timely completion of responsive repairs and maintain properties to a high standard.* Address health and safety concerns immediately and ensure they are resolved promptly.* Participate in stakeholder meetings, providing feedback to teams and management.* Ensure Housing Benefit paperwork is completed at sign-up or as soon as possible and report any issues to the Finance team.* Provide daily, weekly, and monthly reports to the management team through internal housing software, keeping CRM system notes up to date.* Engage tenants through activities like feedback surveys to promote involvement.This role offers a competitive salary of £16.32 per hour (inclusive of holiday pay) and a fixed 37.5-hour contract, Monday to Friday. In addition to the salary, the company provides a comprehensive training and induction program to ensure that you are well-prepared for your role, with further opportunities for progression within the company. What you'll need to succeed* You will require a full driving licence and access to a vehicle with business cover.* An Enhanced DBS.* Preferably you will have a CIH qualification or 2+ years of relevant experience.* Excellent time management, communication, problem-solving, and people skills.* Discretion when handling sensitive information.What you'll get in returnThis is a fantastic opportunity to transition into a permanent role with comprehensive training and an induction program not available elsewhere.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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