Service Operations Manager

Copperfield Recruitment Ltd

Posted 9 days ago, valid for 5 days

Chertsey, Surrey KT16 0AE, England

Full Time

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Sonic Summary

The position is for a Service Operations Manager based in Chertsey, offering a salary range of £43,000 to £47,000.
The ideal candidate should have experience in operations within property services and strong leadership skills in managing service teams.
Key responsibilities include managing service desks, ensuring compliance with KPIs, and driving process improvements for operational efficiency.
Candidates should possess excellent data analysis and reporting skills, along with strong communication abilities for stakeholder management.
Experience with social housing or MoD contracts is a plus, and the role requires a proactive approach to leading high-performing teams.

Service Operations ManagerChertsey (office based)£43-47,000Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.Key Responsibilities

Manage service desk, planning, and admin functions
Ensure compliance with KPIs, SLAs, and contracts
Drive process improvements and operational efficiency
Provide performance reports and insights to leadership
Lead and develop high-performing teams
Liaise with clients and stakeholders to maintain strong relationships

Experience Required

Experience in operations within property services
Strong leadership in managing service teams and back-office functions
Commercially aware, with contract and field operations knowledge
Skilled in data analysis and reporting
Confident communicator with excellent stakeholder management
Experience with social housing or MoD contracts (a plus)

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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