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Partnered with a fast-growing, customer-first insurance provider focused on delivering accessible and affordable motor insurance for young drivers and first-time policyholders, we’re looking for a hands-on Operations Manager who thrives in a fast-paced environment and is ready to roll up their sleeves to drive day-to-day operational excellence and operational process improvement projects. This role is central to ensuring processes run smoothly, new initiatives are delivered on time, customers are supported effectively, and teams are aligned and effective.
This is an office based role in Chertsey - and due to the location of HQ on a rural farm you will need to be a car driver.
Role Purpose
Assist the Operations Director with the day-to-day running of the core functions and systems, manage the delivery of cross-functional initiatives, help streamline workflows, and drive efficiency in customer support operations.
This is a highly practical role requiring someone who can lead from the front, solve problems in real time, and implement improvements that make a tangible impact.
Key Responsibilities
- Work closely with the COO and OperationsDirector to translate strategic goals into actionable operational plans.
- Lead operational projects from initiation to closure, working with stakeholders across the business
- Take full ownership of key daily operational activities, ensuring smooth and efficient service delivery across the whole site.
- Work with operational teams to implement and refine processes, systems, and workflows to improve speed, accuracy, and customer satisfaction.
- Be a visible and accessible resource that is ready to jump in, troubleshoot, and assist teams with any challenges they may face.
Person Specification
Essential Skills
- Minimum 3 years in a hands-on operations management role.
- Ability to oversee and continuously refine daily operational workflows, ensuring smooth service delivery and alignment with strategic goals.
- Strong aptitude for real-time troubleshooting and practical, on-the-ground support, this is not a desk-only role; active engagement with teams is vital.
- Comfortable working on the ground with teams and resolving issues in real time.
- Clear and effective communicator who can translate strategic directives into team action, and keep stakeholders informed and aligned across functions.
- Experience managing operational projects from scoping to execution, tracking milestones, resources, and risks while ensuring timely delivery.
- Technical understanding of internal tools and systems, with the ability to identify inefficiencies, suggest improvements, and ensure tools remain fit for purpose.
- Strong attention to detail and a practical mindset.
- Demonstrable communication and stakeholder management skills.
- Self motivated individual who takes initiative and delivers results without constant oversight whilst maintaining accountability.
Desirable Skills/Attitude
- Awareness of how backend operations affect customer outcomes, with the mindset of improving satisfaction through better internal processes.
- Passion for improving customer experience and operational efficiency.
- Ability to thrive in a high growth, evolving environment.
Why you will love working here:
- Career Growth: Loads of opportunities to move up the ladder and develop your skills.
- Fun Work Environment: Work with an energetic team in a modern office with a great vibe.
- Awesome Perks: Access to a company gym, team socials
