- Accurately process all orders from the sales team, ensuring all details are correct for a smooth handover to the contracts team.
- Maintain and update internal databases and monthly sales figures, ensuring records are consistently accurate and current.
- Provide administrative support to the sales team, including document preparation and coordination.
- Manage all incoming calls via the reception and sales lines, responding to enquiries, providing product information, and directing calls to relevant departments.
- Handle all incoming and outgoing office post, distributing to appropriate personnel and departments.
- Ensure the franking machine is operational and funded, using online portals to manage postage accounts.
- Prepare and dispatch UK and international deliveries using the franking machine and online postage systems, including samples, documents and installation parts.
- Analyse architectural drawings, specifications, and client requirements to produce and submit accurate and timely cost estimates to two members of the sales team.
- Collaborate with the sales and installation teams to ensure estimates align with product capabilities and client expectations.
- Maintain and update all databases to ensure information is current and accessible
- Keep detailed records of cost data and supplier information to ensure consistency and accuracy in all estimates.
- To have experience working in customer service and administration
- Strong organisational and time management skills
- Excellent communication skills
- The ability to collaborate effectively in a team environment.
- Resilient and adaptable, thriving in a fast-paced work environment