Service Coordinator

Key Responsibilities

• Answer incoming calls and respond promptly to customer inquiries.
• Accurately record breakdown details and generate job cards for tracking.
• Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
• Update customers on repair progress and resolve queries effectively.
• Liaise with engineers to obtain job updates and ensure timely completion of work.
• Arrange maintenance for engineer's service vans and monitor transport requirements.
• Coordinate logistics and ensure compliance with transport regulations.
• Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
• Maintain accurate records and ensure all documentation is filed appropriately.

Skills & Requirements

• Strong communication and customer service skills.
• Proven experience in maintenance planning and understanding of transport operations.
• Excellent organisational and time management abilities.
• Proficiency in Microsoft Office and basic administrative systems.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Attention to detail and strong problem-solving skills.