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Key Responsibilities
- Answer incoming calls and respond promptly to customer inquiries.
- Accurately record breakdown details and generate job cards for tracking.
- Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
- Update customers on repair progress and resolve queries effectively.
- Liaise with engineers to obtain job updates and ensure timely completion of work.
- Arrange maintenance for engineer's service vans and monitor transport requirements.
- Coordinate logistics and ensure compliance with transport regulations.
- Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
- Maintain accurate records and ensure all documentation is filed appropriately.
Skills & Requirements
- Strong communication and customer service skills.
- Proven experience in maintenance planning and understanding of transport operations.
- Excellent organisational and time management abilities.
- Proficiency in Microsoft Office and basic administrative systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Attention to detail and strong problem-solving skills.
