Head of Sales Call Centre TRAVEL

Our client is a a dynamic and forward-thinking travel organisation based in Cheshire. They are now seeking an experienced and passionate Head of Sales - Call Centre to join their team.

This is an exciting opportunity for a talented individual to lead and inspire a dedicated team of sales professionals, ensuring the delivery of an exceptional service to our client's valued customers.

As theHead Of Sales Call Centre, you will be responsible for overseeing the sales aspects of the contact centre ; including strategy development, performance management, and continuous improvement initiatives. Your visionary leadership and commitment to excellence will be instrumental in driving the sales team success and enhancing the customer experience.

Key Responsibilities:

• Develop and implement innovative strategies to optimise contact centre performance, efficiency, and effectiveness
• Foster a customer-centric culture, ensuring that every interaction exceeds expectations and builds long-lasting relationships
• Manage and motivate sale agents, through training, guidance, coaching, and development opportunities to help them reach their full potential
• Analyse key performance metrics and customer feedback to identify areas for improvement and implement data-driven solutions
• Collaborate and support Team leaders to align the sales within the call centre objectives meet the overall business goals and strategies
• Drive the adoption of new technologies and best practices to streamline processes and enhance the customer journey
• Ensure compliance with industry regulations and company policies, maintaining the highest standards of quality and integrity

The ideal candidate will possess:

• Proven experience in managing and leading a successful sales contact centre, working within Travel ONLY.
• Exceptional communication, interpersonal, and leadership skills, with the ability to inspire and motivate teams
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• In-depth knowledge of contact centre technologies, tools, and best practices
• A customer-focused mindset, with a passion for delivering outstanding service and support
• Flexibility to travel when required, adaptability, and the ability to thrive in a fast-paced, ever-evolving environment

In return for your expertise and dedication, our client offers a competitive salary range of 50,000 - 55,000 per annum, along with a comprehensive benefits package and opportunities for professional growth and development.

You will have the chance to make a significant impact on the organisation's success while working in a supportive and collaborative environment.

If you are ready to take on this exciting challenge and join a team of talented professionals in Cheshire, we encourage you to apply for this position via our website using the application form provided. Don't miss this opportunity to shape the future of customer service excellence and take your career to new heights!