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This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.
The Role
The role of the Client Services Administrator is to provide first class client care for clients of the business.
Key Responsibilities and Outputs
Processing of new business following all company procedures and processes
Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
Deal with new and existing client communications and queries
Supporting and dealing with new enquiries
Supporting and dealing with existing client enquiries
Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
Continuous professional development to meet personal development needs.
Nature and scope of responsibilities
Reports to:Client Services Manager/Operations Manager
The role holder will have primary responsibility for:
Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
Supporting the on-boarding of new clients into the business
Maintaining existing client review communications
Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
Supporting the delivery of and achievement of the client service standards
Client continual improvement feedback communications and maintenance
Individual workflow and task delivery.
Skills
communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals;
listening skills, to understand exactly what clients require;
problem-solving skills;
confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
creative thinking, to be able to come up with new ideas to improve customer service standards;
an ability to work well under pressure;
organisational and planning skills to develop customer services policies;
good personal presentation, especially when working with clients face to face;
a commitment to improve your own customer service skills on an ongoing basis.
The role holder will keep up to date with legislative and industry changes which affect the business and its clients.
This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.
