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Our client is an award-winning, leading luxury travel specialist who are very well-established and extremely successful within their sector. We are seeking a self-motivated, well organised individual to join the Client Services Team as a Client Services Executive. You will be responsible for providing sales, operational, admin and service support, which means you will be playing an integral part within the team.
Job Overview:
* Process bookings ensuring booking details are accurate as per company standards
* Check availability with suppliers and look for alternative options when required
* Manage and process all cancellations
* Confirm bookings with suppliers
* Pre-book seats and any special requests for clients
* Send all ATOL certificates
* Book low-cost flights
* Obtain API, passport and visa details
* Produce confirmation invoices including amendments and cancellations
* Conduct pre-departure calls and checks to bookings processed by you 6 weeks prior to travel and identify up-sell opportunities such as room upgrades, flight upgrades advising client of the price during the call
* Liaise with Concierge to ensure all the client requests have been booked
Experience required:
* Confident, approachable and enthusiastic communicator with a passion for everything 'travel'
* Ability to 'think' for our clients to stay ahead
* Work well under pressure as an individual and in a team
* Organised with strong time management skills
* Strong sense of personal accountability and responsibility
* Seek solutions when faced with a problem
* Thrive in a busy environment
* This role would be ideal for somebody wanting to start a career within the travel industry
The Package:
A Competitive Salary will reflect experience along with company benefits.
If you believe you have what it takes to work for this company and can demonstrate that you can, apply today on email to (url removed) or call (phone number removed)
