Customer Service Advisors - Hybrid - Chester

Role: Customer Service Advisor (Telephone)Location: Chester, Cawley House, Chester Business Park, CH4 9FBPay rate: from 11.65Contract: Temporary (Ongoing) - strong possibility of becoming a permanent roleHours: Full time, 35 hours per week, working 5 days out of 7, between 9am and 7pm (including weekends),If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.Benefits:* Full paid training* Weekly pay* Generous holidays with 28 days per year* Competitive Pay rate/Pay progression after 6 monthsGeneral Skills/Experience:* Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.* Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)* Excellent communication - oral and written.* Confident telephone manner (previous telephony experience is desirable)* Continuous improvement mind set.* A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.* Positive and approachable manner.* Excellent team working skills.* Clear credit history & clear criminal record (vetting check required)Core Responsibilities:* Taking inbound calls relating to all levels of banking queries* Respond to queries/issues over the phone and by email* Promote alternative delivery channels such as internet banking ensuring that all customers are aware and have full access to the bank's complete range of service delivery channels* Using effective communication to deal with enquiries* Building positive relationships with customers* Take ownership of customer's enquiries, using interpersonal skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer servicePlease note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

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