Dutch Customer Service Analyst - ChesterPrestigious Chester based client requires an accomplished Dutch Customer Service Analyst to support the Dutch Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £10-£15 per hour. Fluency in English required as well as fluency in Dutch· Assist users who contact the Service Desk via Web Channel, Phone and Chat· Troubleshoot the user’ issues and resolve where possible· Appropriately log and document incidents using ServiceNOW· Complete all related administrative duties· Adhere to all Standard Operating Procedures and ProcessesEssential· Previous experience of working in a Service desk/customer service environment· Delivery of helpdesk/service desk support· Working with and troubleshooting M365 and MS TEAMS· Previous experience in a customer facing role· Rota system: 7am- 3pm/ 8am- 4pm/ 9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office· Solid communication skills. Fluency in English and DutchClick apply now to be considered for the Dutch Customer Service Analyst - Chester role
Back to searchDutch Customer Service Analyst - Chester
Gibbs Hybrid
Posted 2 days ago, valid for 10 days
Chester, Cheshire CH36DD, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- A prestigious client in Chester is seeking a Dutch Customer Service Analyst to support its Dutch-speaking global user base.
- The role involves assisting users via web channels, phone, and chat, as well as troubleshooting and resolving issues.
- Candidates must have previous experience in a service desk or customer service environment and be fluent in both English and Dutch.
- The position offers a salary range of £10-£15 per hour and requires 1-2 years of relevant experience.
- This role operates within IR35 regulations and involves a rota system with 50% onsite work at the Chester office.
