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Job Title: Operations Administrator
Location: Chester Business Park, Chester (Office based)
Salary: Competitive
Job Type: Full Time, Permanent
Working Hours: 37.5 Hours Per Week
Here at WSA we provide a comprehensive range of innovative digital hearing aids across multiples brands providing the latest software to our customers who range from national chains to independent retail dispensers. We have brought many 'world firsts' to the hearing aid market and are frontrunners in hearing technology.
About the Role:
The purpose of this role is to support the operations function ensuring repairs and returns are processed efficiently and accurately. To ensure that WSA provide an excellent customer service with correct order placement for custom products, processing of repair and service orders.
Please note this is an office-based role in WSA's lovely refurbished offices based at Chester Business Park, Chester.
The responsibilities and authorities of the role are:
- To be responsible for processing WSA customer product returns for credit, customer repairs, new orders (custom product)
- Ensuring turn time and processing accuracy is in line with department objectives and company goals
The duties of the job holder are:
- Creating sales orders and return orders on the system and identifying the correct order process route via our ERP system (Infor/LN)
- Checking all system information is entered correctly
- Liaising with internal teams for any order queries
- Salesforce - recording and maintaining in WSA's CRM tool
- Postal sorting for daily inbound repairs, returns, custom new
- Distribution preparation to include domestic and international consignments
- Any other duties compatible with the requirements of the post subject to the direction of the team leader/manager
The main contacts and relationships for the role are:
- Internally - Operations, Customer Services, Technical Support and Managers
- Externally - EMDC (Poland), Vendors, Couriers
About you:
The qualifications, knowledge, experience, and competencies required for the role are:
- Previous work experience in an Operations environment is desirable
- Previous work experience in an Administrative role is desirable
- Flexible and adaptable approach to daily routine is essential
- Previous experience of service and repair processes beneficial
- Self-motivated and self quality managed
- Exceptionally high level of attention to detail
- IT literacy skills: Microsoft Word, Excel and Outlook
- Excellent interpersonal skills with all internal and external customers
Benefits:
- Competitive salary dependent on experience
- Annual company bonus approximately 10% of annual salary
- Generous pension scheme - up to 10% matched contribution
- 26 days holiday plus Bank Holidays
- Above average Life Assurance
- Free Parking
- Enhanced Employee Assistance Programme
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with previous experience or relevant job titles of; Data Entry Clerk, Data Processing Assistant, Data Entry Administrator, Business Support, Business Admin, Operations Admin, Operations Assistant, Business Administrator, Data Entry Assistant, Office Junior, Office Administrator, Administrator, Admin Assistant, Support Administrator, Office Clerk, Data Entry Admin may also be considered for this role.
