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Returns Administrator Opportunity, Chester
Are you looking for a new opportunity to build your career within a fast-paced, supportive, and rewarding environment? Our client is seeking an enthusiastic Operations Administrator to join their expanding team. This is a fantastic chance to develop your skills within a modern office environment, working alongside a collaborative team where no two days are the same.
About the Role
Title: Returns Administrator
Role: Permanent, full time
Location: Chester, office based
Salary: up to £27K per annum
Benefits: 26 days annual leave + bank holidays, contributory pension scheme, life assurance, free onsite parking, and more.
Key Responsibilities:
- Manage the processing of returned products, ensuring accurate resolution in line with company procedures.
- Investigate reasons for product returns and follow through with repair, credit, or replacement processes.
- Support the processing of custom orders, including data entry and system updates.
- Coordinate the dispatch of local orders and repairs in a timely manner.
- Identify and escalate any potential quality issues in line with compliance and quality management standards.
Skills & Experience Required
- Strong attention to detail and accuracy, ensuring an excellent customer experience.
- Previous experience in administration (ideally within operations, logistics, or sales support).
- Excellent organisational and multitasking skills with the ability to manage your own workload.
- A proactive and positive attitude, with a focus on continuous improvement.
- Confidence in using multiple systems and software, including CRM platforms.
**Roberts Webb Recruitment are acting as an agency on behalf of this role**
