Rewards Operations Advisor

Payroll & HR Administration Support
Location: Broughton, Chester
Pay: £16.08 per hour PAYE / £21.51 per hour Umbrella
Contract: 12-month contract, full-time

We're looking for a detail-oriented Payroll & HR Administration Support Officer to join a busy and fast-paced team based in Broughton, Chester, on a 12-month contract. This is a great opportunity to support a UK-wide workforce by processing payroll and HR-related transactions, delivering excellent customer service, and ensuring a smooth payroll cycle.

You'll play a key role in supporting both internal and external stakeholders, responding to payroll queries, and producing important HR documentation such as employment references and solicitor correspondence.

Key responsibilities:

Payroll Transactions:

• Process internal submissions such as:

  • Detached Duty, On Call, Standby

  • One-time payments

  • Memberships, Loans, PASS Scheme

  • Working Party Subsistence

  • P45s & New Starter Declarations

  • Settlement Agreements & Court Orders

Time-Related Updates:

• Handle entries for:

  • Overtime & Shift Changes

  • Sickness & Phased Return to Work

  • Time Saving Accounts & Salary Offsets

HR Admin Activities:

• Produce HR correspondence including references and solicitor's letters

• Provide first-line support on the flexible benefits platform

• Maintain the e-pay tool and manage related queries

• Create mail merges for internal communications

• Manage the relationship with the external e-payslip provider

What we're looking for:

Skills and Qualities:

• Customer-focused and results-driven

• Proactive, solution-oriented, and able to work independently

• A collaborative team player with a “can-do” attitude

• Able to meet deadlines and remain calm under pressure

• Organised, adaptable, and committed to continuous improvement

• Excellent interpersonal and communication skills

Experience and Knowledge:

• Previous experience in payroll processing and query handling

• Understanding of PAYE, SMP, SPP, SSP, pensions, and statutory deductions

• Familiarity with payroll systems – SAP experience is a bonus

• Confident in a busy office setting with varied administrative duties

• Skilled in using Google Workspace (Docs, Sheets, etc.)

To apply or find out more, get in touch today.