E-Commerce Trading Specialist

An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience.

You’ll play a hands-on role in ensuring the website is performing at its best — maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You’ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery.

This is a great time to join — the business is investing in new technology and digital growth, including the launch of a brand-new Shopify website and new product lines. If you’re looking for a role where your ideas have a real impact, this is it.

Trading & Merchandising

• Maintain and update product listings, pricing, and collections on the website.

• Monitor competitor activity and flag commercial opportunities.

• Support promotional campaigns, product launches, and seasonal updates.

• Merchandise category and landing pages to drive visibility and conversion.

Customer Experience

• Provide excellent customer service via email, chat, and occasionally phone.

• Ensure product and order information is clear and accurate.

• Identify recurring issues and feed improvements into website content and FAQs.

Marketing & Content Support

• Assist with imagery, banners, and landing page updates.

• Support email campaigns and social media scheduling.

• Help maintain product data quality for advertising feeds (Google Shopping, etc.).

Performance & Reporting

• Track daily/weekly performance metrics.

• Use data from Shopify, Google Analytics, and other tools to identify trends and opportunities.

Essential:

• At least 1 year’s experience in e-commerce or digital trading (retail environment preferred).

• Commercially aware with an analytical mindset and strong attention to detail.

• Confident using spreadsheets and working with data.

• Excellent written and verbal communication skills.

• Proactive, organised, and comfortable managing multiple tasks.

• Experience handling customer queries online or via email.

• Full right to work in the UK.

Desirable:

• Experience using Shopify or similar e-commerce platforms.

• Familiarity with Google Analytics and reporting tools.

• Interest in watches, accessories, or consumer retail products.